What type of shipping is offered?
I will ship matted portraits to your address via the United States Post Office. Delivery times will be dependent on them, although the average time is 3 – 5 days. If you need your portrait sooner, please let me know and I can check out the cost of expedited shipping for you. If you are an international customer, please e-mail me and I can check into the shipping costs.
How long will it take to complete my portrait?
The turnaround time depends upon my schedule of commissions and the size of the portrait. After placing your order for your portrait, it will normally take 1 week for the portrait to be completed and ready to ship. For more exact scheduled dates, please e-mail me. If you are in a rush situation, consider having a gift certificate for a portrait sent.
How do I send my photos to you?
On the Order Portrait Form, please click on the button(s) to upload photos. Photos can also be sent to me via e-mail. I encourage you to attach additional jpeg photos which capture details you would like included. The clearer the picture, the more detailed the drawing will be. If you have many photos and are not sure which angle to choose, feel free to send them all and I will review them and pick the one which will provide the best artistically pleasing result.
Can I choose to submit photos via standard mail?
This is completely fine. I will make sure the original photos are returned to you after completing your custom portrait.
My pictures have red eye/telephone lines/ window air conditioner/etc that I would like to not see in the portrait. Can this be done?
Absolutely! I will apply any minor touch up that is not visually appealing at your request. By the same token, if there is something that is definitely memorable to you that you’d like included (ie: basketball hoop, pet tags), please let me know that as well.
My photo was taken during the Winter and I’d prefer to see a different season. Can you make this change?
Yes. Changing the season can be done but requires a bit more work. The cost for this ranges from $20-$40 depending upon the scope of the change. I will provide the additional cost to you upfront.
What are the sizes of the portraits after they are matted?
Please see dimensions below.
5” x 7” portrait paired with an 8” x 10” mat (outside dimensions) Actual drawing size 4.5” x 6.5” approximate.
8” x 10” portrait paired with an 11” x 14” mat (outside dimensions) Actual drawing size 7.5” x 9.5” approximate
11” x 14” portrait paired with a 16” x 20” mat (outside dimensions) Actual drawing size 10.5” x 13.5” approximate
Are the drawings completed by one of multiple artists?
No. I am the sole owner and artist completing the custom drawings.
Can I order multiple copies of a completed portrait, or request more than one finished drawing?
Certainly. Just email me with this request. Please understand that each drawing is completed as an original work and prices will reflect separate works.
My artwork was damaged during shipping.
Please contact me if this should occur. I will be happy to replace your damaged artwork. I do not require damaged items to be returned, however, I would ask that you provide photos of the damage so that I can handle the claims process with the postal carrier.
Do you offer Gift Certificates?
Yes! You can order a gift certificate for any denomination on the Order Portrait Form. A professional gift certificate will be sent to the recipient along with redemption instructions. Shipping will be charged at the time the gift certificate is purchased. This fee will cover the full delivery cost of the finished portrait to the recipient.
Can I have my portrait sent to a different address?
Yes. Just please provide the address to me.
Do you offer Veterinarian/Realtor discounts?
I do. Please contact me if you are interested in a volume discount.